I want to send custom SLA notifications
Context: A Development Team Manager wants to be notified before the work item is exceeded.
User problem: As a Development Team Manager, I want to be notified via email before a work item exceeds so that I can stay on top of work items and manage my team accordingly.
Solution: Using Time to SLA’s notifications!
Time to SLA can send notifications to the right people at the right time. When you first define an SLA, two notifications are automatically created. These notifications alert you when reaching predefined milestones within the SLA timeframe. The first notification triggers at 50% of the SLA duration, and the second one triggers at 75%.
Time to SLA lets you send notifications using email or Slack when SLAs are breached, nearing breach, or have been breached for a specified duration. You can create notifications according to your unique use case. For example, you can associate notifications with different goals to ensure that high-priority work items receive immediate attention.
For more information, refer to the related documentation: SLA notifications