Set a Notifier for an SLA

Owned by Derya Özdemir
Last updated: Oct 25, 2023
3 min read

This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above.

Prerequisites

  • For notifications to work, make sure you have enabled Outgoing Mail in Jira. To do that, click the cog icon in the Jira top bar, and open System > Outgoing Mail > Enable Outgoing Mail.

  • It is essential to have the related permissions before creating a TTS notification for a specific SLA. The person responsible for creating the notification must have the necessary authorization to access the relevant issues related to the scope of this SLA.

To set a notifier for an SLA:

  1. Click the bell icon in the row of the SLA for which you want to set up a notifier.

  2. Click Add New SLA Notification, and the SLA Notification pop-up screen will appear.

  3. Enable Global Notifier if you want this notification configuration to be applied to all of your SLAs.

  4. Select when you want to be notified, if you want to get repeated notifications at regular intervals, and when to stop sending repeated notifications.

If you select:

a. is breached – you’ll receive a notification when the SLA is breached.

b. will be breached in – you'll be able to get notifications before the Target Date is reached. TTS uses this value to send a notification before the SLA Goal is met. For example, if you enter 1h, you will be notified 1 hour before the Target Date is reached.

c. has been breached for – you’ll receive a notification when your SLA has been breached for the time period you’ve chosen.

d. has reached (% of SLA Goal) – you’ll be notified when SLA reaches the percentage you’ve chosen. For example, if you enter 90% as the SLA Goal Ratio, the notification will be sent when 90 percent of the SLA goal has elapsed.

e. is over – you’ll be notified when the SLA is finished.

All time values must be in the Jira time format (i.e. 1d 2h 30m).

  1. Check the Repeat every... box to get notifications at the intervals you define.

  2. Check the Stop repeating after... box to stop sending notifications after a certain number of notifications are sent.

  3. Tick the Enable working calendar box if you only want TTS to send notifications during working hours.

  1. Select the action TTS should take when the notifier is triggered. TTS can:

a. Send an email – You can customize the subject and content of the email. Here you can use dynamic parameters with $. Afterward, you can choose the recipients or add custom recipients.

TTS offers a flexible way of creating dynamic email content. Click here to find out the potential parameters you can use.

b. Send a Slack message – Add the Slack webhooks URL and, if desired, customize the Slack message.

  1. Click Save.

After you've saved your notifier, you can use the Notifications page to Edit, Clone, or Delete your notifiers. From there, you can associate your notifications with different goals as well.