Setting Permissions

This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above.

Time to SLA enables you to set permissions for each TTS menu based on user and group types. In this category, you can customize your team members' permission settings to suit their roles.

On this page, you will learn how to give users permission to view Time to SLA menus and what these settings mean.

How to Give Users Permission to View TTS Menus

  1. Go to Permissions on the Time to SLA app.


  2. The Permissions screen will appear, displaying all Time to SLA menus.

  3. Click Edit to change the permission settings.

  4. Add singular or multiple groups and/or users to grant permission.

  5. Click Save.

Check out this cheatsheet to learn more about some types of Jira groups and what they mean:

Group Name


Group Name



A Jira administrator is a user with the Administer Jira global permission.


Users in your service project are people who work on or send requests.


Site admins administer the users and groups for the site's products.


Those with the Jira System Administrators permission can perform all administration functions in Jira, while those with only the Jira Administrators permission cannot perform functions which could affect the application environment or network.

For further information, refer to Atlassian’s documentation.

Are you getting a 403 error even though you have the necessary TTS permissions? This can be because your Jira Cloud instance doesn't have the necessary permissions. SLA is a third-party app and it needs some Jira permissions to work properly. To fix this, make sure you have atlassian-addons-admin added in Global Permissions. If that doesn’t solve the issue, go to your project settings, and on the Permissions page, add atlassian-addons-project-access to Edit Issues.