Setting Permissions

This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above.

Time to SLA enables you to set permissions for each TTS menu based on user and group types. In this category, you can customize your team members' permission settings to suit their roles.

On this page, you will learn how to give users permission to view Time to SLA menus and what these settings mean.

How to Give Users Permission to View TTS Menus

Navigate to the app’s Settings > Permissions, which displays all Time to SLA menus.

Getting Started	Access to the Getting Started page that provides an overview upon first launch of the app.
SLA Configurations	Access to SLAs page where you can configure SLAs.
Calendars	Access to Calendars page where you can configure calendars.
SLA Panel	Ability to see the SLA Panel on the issue.
SLA History	Ability to see the SLA History tab on the issue.
Customer Portal SLAs	Access to the Customer Portal page where you can set the visibility of the SLAs on your portal.
Permissions	Access to the Permissions page where you can configure app access.
SLA Recalculation	Access to the SLA Recalculation page where you can run recalculation requests.
Settings	Access to the Settings tab where you can update general settings about the panel view, calculation scope, and more.
SLA Reports	Access to the SLA Reports page where you can run numerous types of reports.
Audit Logs	Access to the Audit Logs page where you can track the activites/updates on your configurations.
API Token	Access to the API Token page where you can create tokens for REST calls.
Import Export	Access to the Export/Import page where you can export or import SLAs and calendars.
SLA Issue Operations - Reset SLA	Access to this operation under the TTS-Issue action tab.
SLA Issue Operations - Undo Reset SLA	Access to this operation under the TTS-Issue action tab.
SLA Issue Operations - Where Is My SLA?	Access to this operation under the TTS-Issue action tab.
SLA Issue Operations - Recalculate SLA	Access to this operation under the TTS-Issue action tab.
Mute SLA Notifications	Access to this operation under the TTS-Issue action tab.

Click Edit to change the permission settings.
Add singular or multiple groups and/or users to grant permission.
Click Save.

Check out this cheatsheet to learn more about some types of Jira groups and what they mean:

Group Name	Definition

Group Name	Definition
jira-admins	A Jira administrator is a user with the Administer Jira global permission.
jira-servicemanagement-users	Users in your service project are people who work on or send requests.
site-admins	Site admins administer the users and groups for the site's products.
system-administrators	Those with the Jira System Administrators permission can perform all administration functions in Jira, while those with only the Jira Administrators permission cannot perform functions which could affect the application environment or network.

For further information, refer to Atlassian’s documentation.

Are you getting a 403 error even though you have the necessary TTS permissions? This can be because your Jira Cloud instance doesn't have the necessary permissions. SLA is a third-party app and it needs some Jira permissions to work properly. To fix this, make sure you have atlassian-addons-admin added in Global Permissions. If that doesn’t solve the issue, go to your project settings, and on the Permissions page, add atlassian-addons-project-access to Edit Issues.

Managing the Customer Portal

How to Give Users Permission to View TTS Menus

Check out this cheatsheet to learn more about some types of Jira groups and what they mean:

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