Introduction to Time to SLA

Welcome to Time to SLA for Jira Cloud!

Time to SLA is the #1 all-in-one service-level agreement (SLA) tracking app for all Atlassian Jira applications. More than 2,300 customers in 70+ countries trust Time to SLA to manage their SLA contracts.

With Time to SLA, you can:


Define your SLA

Define SLA contract conditions based on Jira issue statuses, date fields, or comments. Set a goal using a negotiation date field, fixed duration, or a dynamic duration. Narrow down the scope with JQL functions.

Monitor your SLA

As soon as your SLA is in progress, the panel will be visible. Check the color to see the status and use the real-time countdown timer. You can also add colored fields to issues for more information.

Generate SLA reports

Select relevant fields to generate custom SLA reports quickly. Create subscriptions to receive reports regularly. Export your reports to Excel with just one click.