Let’s zoom in and take a look at the and icons present inside some of the columns.
icon – Click to change the display order of your SLAs. This icon is present in the ID and Name columns. By default, Time to SLA lists SLAs alphabetically and from first to last. You can change this by sorting SLAs ascending or descending.
icon – You can search and filter each column's content by entering a related value. Check out an example below: