Managing the Customer Portal

This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above.

You need to be on the same page with your customers regarding who can see what and when. With Time to SLA, you can set which SLAs will be visible to your customers based on their request types.

On this page, you will learn how to add the SLA panel to your customer portal.

The customer portal feature is only available on projects that are on Jira Service Management.

How to Add the SLA Panel to the Customer Portal

  1. Log into your Jira Cloud account.

  2. Go to the project settings of your Service Management project by clicking Project > Service Project.

  3. Find Project settings from the sidebar panel.

  4. Scroll down and click Time to SLA.

  5. Select All SLAs, Some SLAs, or None SLA option for the Request Types you want to show the SLA Panel on.

  6. Click Save.