This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above.

Time to SLA offers default settings for optimal use and performance. Within Settings, you can modify and adjust some of the default values to your suit your needs and system.

  1. General – From this section, you can select a time zone for the 24/7 calendar, which allows the app to make calculations based on the specified time zone.

  2. Permissions – Manage access permissions to control who can interact with Time to SLA. For details, click here.

  3. SLA Panel – Here you can customize your SLA Panel settings, such as where the panel appears and what’s shown on the screen. Click here to learn more.

  4. SLA Calculation Scope – On this page, you can define a Whitelist (a list of issue types to include in SLA calculations) and a Blacklist (a list of issue types to exclude from SLA calculations). Click here to learn more.

  5. Notification Template – Here you can configure the appearance of the default email and Slack notifications. This will ensure you don’t have to change the default template in the SLA Notification for each notification every time. Click here to learn more about the notification parameters you can use.

  6. Import/Export – This page provides options for efficiently transferring data in and out of the Time to SLA for Jira Cloud app. Click here for more details.

  7. API Token – This is where you generate and manage Rest API tokens, which can help you edit and view your SLA data. Click here for more details.

  8. Audit Logs – Stay informed about the actions taken within your Time to SLA environment by accessing detailed audit logs.

  9. Advanced – On this page, you can specify how frequently you’d like the SLA Target Date Custom Field to update the Target Date on an SLA, as well as how often reports and audit logs should be deleted.