Track SLAs
- Derya Özdemir
This page is about Time to SLA for Jira Cloud. Using Data Center? Click here.
You can monitor and track internal response goals, external service level commitments, and more using the SLA panel, the Details panel view, and the SLA history tab.
SLA panel
The SLA panel displays all SLA metrics in one handy place with a customizable design. The panel appears in issue view screens if an issue meets the conditions for an SLA. To learn more about it, refer to this page.
Details panel view
The Details panel view allows you to access detailed SLA information directly from the issue view. When you click SLAs, you can see all the SLAs that apply to the issue, along with their current status and progress.
History tab
Always visible in the issue's main view, the SLA history tab displays the SLA's history within the issue. To learn more about it, refer to this page.