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I want SLA templates

I want SLA templates

Context: A user wants to configure Time to First Response and Time to Resolution.

User Problem: I want to track response times and resolution times, but I need a roadmap to follow before I can set SLAs by myself.

Solution: Use Time to SLA's SLA templates!

Time to SLA offer templates for the most commonly used scenarios: Time to resolution, Time to first response, and Time in "In Progress".

Time to SLA templates page with SLA template configuration

Keep in mind that these SLA templates are just intended to be used as a broad guideline. You are free to customize them however you see fit.