Generating SLA Reports

This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above.

Measuring your success in SLA management is just as important as tracking your SLAs, and SLA Reports can help you do just that by helping you monitor team performance and build customer trust.

With Time to SLA Reports, you can:

  • Select which SLAs and SLA statuses to include

  • Select the format of the data

  • Add additional fields and SLA values to display in the report

  • Save a configuration and reuse it later

  • Export to Excel

Here you can create highly configurable reports, report subscriptions, and line charts, and save search filters for reuse in the future.

  1. SLA Reports – Displays your SLA reports. Enables you to create new ones, as well as view, edit, and filter through older ones. You can also create periodic reports and background reports.

  2. Periodic Reports – Shows all of your periodic reports. Visit this page to download your periodic reports.

  3. Background Reports – Shows all of your background reports. Visit this page to download your background reports.

  4. Favorite – This category appears when you favorite () a saved search filter. You can find all of your favorite filters here.

  5. Other – This category shows all of your saved search filters.

    • Met SLAs – A default search filter that generates Met SLAs report.

    • Exceeded SLAs – A default search filter that generates Exceeded SLAs report.

  6. Manage Filters – Lists all of your saved filters and enables you to easily manage them.

  7. Manage Subscriptions – Displays and allows you to manage your subscriptions for periodic reporting.

What types of SLA reports are available?

Time to SLA gives you numerous options to configure your reports to suit your unique needs. As of this writing, you can create four types of reports:

  • SLA Summary Report lets you see the most important information about your SLAs in the most concise way possible.

  • SLA Detail Report provides a more in-depth look into your SLAs.

  • SLA Durations Report enables you to create bar, stacked bar, and line chart reports for a selected time period and content.

  • SLA Status Report allows you to present SLA status information as a pie chart.

When should you use which?

The SLA Summary Report is useful for developing issue-based reports, whereas the SLA Detail Report is better for creating SLA-based reports. Meanwhile, the SLA Durations Report is perfect for visualizing your work and getting information across in an instant.

Next Steps

In the following steps, we will learn how to create each one and what makes these reports so simple and powerful. But first, let’s explore the SLA Reports Overview.