Using Import/Export

Owned by Derya Özdemir
Last updated: Jun 25, 2024
3 min read

This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above.

By using the Import/Export function, you can utilize SLAs that exist in another service project. This prevents you from losing important data while transitioning from one instance to another.

With the Export function, you can:

  • Take a backup of your SLA configuration and calendars

  • Copy your configurations and calendars from this instance to another Jira instance

  • Transfer changes from a test environment to your product environment

With the Import function, you can:

  • Restore from backup

  • Import configurations from another instance

  • Apply changes from your test environment

On this page:

On this page:

Import

  1. Go to Import/Export on the sidebar and click Import.

  2. Upload the file you want to import, select its source (Cloud or On-Prem), and specify where it’s coming from.

  3. Select how you’d like to merge imported configurations with existing ones.

  4. Select and match the components you want to import.

  5. On the Summary screen, check if there are any mistakes in your selections. After you make sure everything is as it should be, click Import.

  6. Once the process is done, it will look like this and the imported configurations will appear on your related screens:

Keep in mind that how the SLAs are set up in the source project will have an effect on the performance of the import!

Export

  1. Go to Import/Export on the sidebar and click Export.

  2. Select the SLAs you want to export.

  3. Select the calendars you want to export and click the chevron icon to transfer them to the other side.

  4. Check your selections in the Export section, and click Export once you think they are ready.

  5. Your export will be downloaded in .json format automatically.