I want to pause the time

Cloud Migration Resources

Planning a Cloud migration? These resources can help you get started:

Time to SLA Cloud features – Review Cloud features and understand key differences between DC and Cloud.
Migration support from Appfire – Learn how we can help you migrate smoothly.

I want to pause the time

Context: A Procurement Manager has decided that SLA counters must be paused if purchase requests are assigned to an external supplier.

User problem: As a Procurement Manager, I want to pause the SLA counters when purchase requests are waiting for an external supplier so that we can avoid “false” SLA breaches.

Solution: Using Time to SLA’s built-in pause menu!

With Time to SLA, it’s possible to pause SLA counters depending on numerous statuses and field values. Check out the example below to get a glimpse of your numerous options:

Time to SLA pause time condition configuration

 

Time to SLA pause time condition list with calendar and status options

Problem solved!