Using TTS Reset SLA post function

Time to SLA provides a single post function called TTS Reset SLA, which enables you to reset SLA timers based on specific workflow transitions in Jira. Here’s how to configure and use this post function.

Steps

1. Go to Issue > Workflows for the relevant project and select the workflow where you’d like to add the post function.

2. Click the three-dot icon and select View.

   Open

   

3. Select the transition where you want the SLA reset to occur. For example, if you want the SLA to reset when transitioning from To-Do to In Progress, locate the specific transition within the workflow.

4. Within the transition, go to the Post Functions tab.

   Open

   

5. Click Add post function.

6. Select TTS - Reset SLA from the list. After selecting TTS - Reset SLA, you’ll have several options to configure its behavior:

   • Reset Type:

     • Restart current SLA: Resets the SLA timer, starting it from the beginning.

     • Invalidate current SLA: Puts the SLA on hold until the next start condition is met.

   • Behavior on finished SLAs (only applies if the SLA has already completed):

     • Do nothing: Leaves the SLA as-is.

     • Reset SLA durations and restart SLA: Resets the timer and starts the SLA from scratch.

     • Reset SLA durations and invalidate previous cycles: Resets the timer and marks the previous cycle as invalid.

   • Select SLA(s):

     • All SLAs: Applies the reset to all SLAs associated with the issue.

     • Selected SLAs: Allows you to choose specific SLAs to apply the reset to.

7. Save your changes by clicking Add.