I want to monitor team performance to measure SLA success
- Derya Özdemir
Context: An organization needs to measure its success in SLA management and build customer trust by monitoring team performance.
User Problem: Our organization needs to measure our SLA management success, track team performance, and easily generate reports. We need a tool that can provide us with the necessary and customizable insights to optimize our SLA management and maintain our customers' confidence in our services.
Solution: Using Time to SLA's SLA reports!
Time to SLA provides a range of options to create customized SLA reports. Users can select which SLAs and statuses to include, choose the data format, add additional fields and SLA values, and export reports to Excel. Furthermore, you can create report subscriptions, line charts, and save search filters for reuse.
Time to SLA offers four types of reports to monitor SLAs and measure success in SLA management:
SLA Summary Report – allows you to see the most important information about your SLAs in the most concise way possible.
SLA Detail Report – provides a more in-depth look into your SLAs.
SLA Durations Report – enables you to create bar, stacked bar, and line chart reports for a selected time period and content.
SLA Status Report – lets you create bar, stacked bar, and line chart reports for a selected time period and content.
When the filter used to specify the scope of the report returns a relatively large number of results, it might take a while to prepare the report. That’s where background reports enter the scene: Time to SLA allows you to create reports that are running asynchronously in the background while you go about your business.
Overall, Time to SLA's reports offer a comprehensive solution for tracking SLAs, enabling organizations to monitor team performance and build customer trust. You can also create periodic reports with subscriptions to receive reports at regular intervals.