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Time to SLA for Jira Cloud
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Introduction to Time to SLA
Create Calendars
Defining SLAs
Creating SLA Notifications
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FAQ: SLAs
Tracking SLAs
SLA Issue Actions
SLA Recalculation Overview
Generating SLA Reports
Adding Gadgets
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Setting Permissions
Using Import/Export
Understanding Audit Logs
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Managing the Customer Portal
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REST APIs
Settings
Knowledge Base
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Introducing the New SLA Configuration Page
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FAQ: Time to SLA for Jira Cloud
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TTS Cloud vs. On-Prem Versions
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TTS Cloud Migration Guide
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The Ultimate Guide to SLAs
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Glossary
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Dashboard Hub Integration with Time to SLA
Use Cases
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I need issue-specific SLA actions!
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Time to First Response and Time to Resolution
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I want SLAs to be reset when reassigned
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I want to pause the time
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Start when opened, end when resolved
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I need a reset!
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I want to send custom SLA notifications via email and Slack
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I want to migrate
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I want to monitor team performance to measure SLA success
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I need next business day SLA for VIP customers!
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PowerBI Integration with Time to SLA
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How to Apply a Cloud Promo Code
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EazyBI Integration with Time to SLA
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Data Residency
Release notes
Time to SLA for Jira Cloud
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Knowledge Base
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Use Cases
Use Cases
Derya Özdemir
Owned by
Derya Özdemir
Last updated:
Oct 26, 2022
1 min read
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Explore use cases of how Time to SLA's numerous functions can solve the bottlenecks in your work and be useful for a plethora of tasks in practice.
I need issue-specific SLA actions
I need a reset
I want to send custom SLA notifications to Slack
I need to overcome the time zones
I need to start the SLA when an issue is opened and end it is when resolved
I want to pause the time
I want to configure Time to First Response and Time to Resolution SLAs
I want SLAs to be reset when reassigned
I want to migrate
I want to keep the old while adding new
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