Dashboard Hub Integration with Time to SLA

Owned by Derya Özdemir
Last updated: Oct 01, 2024
3 min read

This page is about Time to SLA for Jira Cloud.

Dashboard Hub is a powerful tool for monitoring and visualizing key metrics and KPIs across your organization. It provides a central location for viewing and analyzing data from a wide variety of sources, including customer support systems, marketing platforms, and financial reporting tools.

Integrating Dashboard Hub with Time to SLA can provide valuable insights into how your organization is performing in meeting its SLAs.

Met vs Breached SLA

At the moment, there is the “Met vs Breached SLA” gadget, which displays the SLA status of support tickets in a clear and easy-to-read chart, allowing teams to quickly identify which tickets are breached, met, or in progress. This gadget is multi-project, so you can report across your whole portfolio of projects.

The gadget displays the total number of SLA instances. If an issue has multiple SLAs in it, then each SLA will be counted separately. Let’s explore how you can set it up in your instance.

Prerequisites

  • You must have Dashboard Hub installed in your instance to carry out the instructions on this page.

  • You must create a Time to SLA datasource. Refer to the Dashboard Hub documentation for detailed information. The API token you need from Time to SLA to create a datasource requires the "SLA" and "Issue SLA" generated to use in Dashboard Hub to have the "SLA" and "Issue SLA" access.

Configuration

  1. Go to the dashboard you want to add the gadget to. Click Edit.

  2. Click Add gadget or Add a new gadget.

  3. Search Met vs Breached SLA.

  4. Click Add. The Met vs Breached SLAs configuration screen will appear.

  5. Select a Time to SLA datasource. Remember that you have to create the datasource first.

  6. The JQL (Jira Query Language) query or filter to filter the list of issues (see the JQL documentation). If you don’t add any and click “Load”, the gadget will request all the content in the source instance, which might cause performance issues.

We recommend adding at least one clause. For example, to list all the issues of the project Teams in Space, use the clause project = "TIS”. And remember that the gadget returns the results of the query, which are not fixed and could change over time.

  1. Select the SLA to display the data from.

  2. For the View Type, select between four different charts: Grouped bar chart, Stacked bar chart, Stacked area chart, or the Multi line chart.

  3. The Group by period of time, to display the data grouped by weeks, months, quarters or years.

  4. The Filter by date, i.e., the period of time you want to display in the time series of the graph. In other words, when the start date of the selected SLAs begins on the x-axis of the chart.

  5. Finally, indicate if you want to use the current settings for all the compatible gadgets in the dashboard. This option eases the pain of configuring one by one the rest of the gadgets with the same default configuration.

  6. Click Save.

That’s it! The gadget will now appear on your dashboard.