REST APIs

Time to SLA provides powerful REST APIs to help you view and manage your SLA configurations, calendars, notifiers, issues, and permissions.

Here's an overview of what you can do:

Prerequisites

Before you begin using the REST APIs, ensure you meet the following prerequisites:

1. You must have the necessary permissions to access and manage SLAs, calendars, notifiers, or other configurations.

2. A valid JWT token is required for authorization. Follow the steps below to generate one.

3. Use Postman or another API testing tool to test and integrate the REST APIs.

How to create a token

To use the REST APIs, you need a JWT token for authentication. Follow these steps:

1. Navigate to Settings > API Token.

   Open

   

2. Click New Token. The token creation dialog opens.

3. Configure your token:

   Open

   

   • Name your token.

   • Select when it'll expire, or check the Never expire box if you want the token to remain active indefinitely.

   • Determine the level of access that the token will have.

4. Click Save. The JWT Token appears.

5. Save the JWT Token by clicking the copy button. Note that you won’t be able to access this code after closing the dialog.

6. Click Cancel after copying the token, and the token will appear on the main page.

7. Replace {{jwtToken}} in the header with your token.

How to grant JWT permission (Using Postman)

Here’s how to set up JWT authorization using Postman:

1. Open the TTS REST APIs documentation.

2. Click Run in Postman > Postman for Web.

3. On the Postman main page, click Workspaces > My Workspaces.

4. Click the plus button to add a new permission.

5. Copy and paste the link of the token you’ve chosen.

6. Click Headers.

7. Under KEY, enter Authorization.

8. Under VALUE, enter Bearer {your token} (replace {your token} with the token you generated).

9. Click Send to authenticate.

Your JWT authorization is now active.

Rest call example

Here’s an example API request with definitions for key parameters in the response: