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Add SLA panel to the customer portal

Add SLA panel to the customer portal

Owned by Derya Özdemir
Last updated: Jan 24, 2025
2 min read

This page is about Time to SLA for Jira Cloud. Using Data Center? Click here.

You can control which SLAs are visible to your customers on the Jira Service Management customer portal. This lets you tailor SLA visibility based on request types and provide customers with clear timelines for their requests.

This article explains how to display the SLA panel on your customer portal.

Prerequisites

  • The customer portal feature is only available on Jira Service Management projects.

How to add the SLA panel to your customer portal

  1. Log in to your Jira Cloud account.

  2. Navigate to your Service Management project settings:

    • From the top menu, click Projects > View all projects. The Projects page displays.

    • Find your service project, and click the settings button next to it.

    • Select Project settings.

    image-20250124-150955.png

  3. In the sidebar, click Time to SLA.

  4. Configure SLA visibility:

    image-20250124-151423.png

    • To apply the same SLA visibility settings to all request types, tick the checkbox labeled Define for all request types, and select one of the following options from the dropdown:

      • All SLAs: Show all SLAs to customers.

      • Some SLAs: Customize which SLAs are visible.

      • None SLAs: Hide SLAs entirely.

    • Leave the checkbox unticked to configure SLA visibility per request type. The search box can be used to quickly locate specific request types.

  5. Click Save.