TTS Issue actions

The Time to SLA Issue Actions feature lets you perform issue-specific actions without changing SLA configurations for all issues. Use this feature to reset, recalculate, or troubleshoot SLAs, and manage SLA notifications with ease.

How to access Time to SLA Issue Actions

1. Open the issue you want to manage in Jira Cloud.

2. Click the settings icon at the top of the Details section.

3. Select Time to SLA Issue Actions from the dropdown menu. A popup appears.

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4. Click the Actions dropdown menu to view your options.

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Available actions

Reset SLA

Reset SLAs for the selected issue. The resets you define in this section won’t interfere with the ones you’ve defined in SLA configurations.

1. Select Reset SLA from the Actions dropdown menu.

2. Choose the SLA(s) to reset.

3. Select a reset date, or leave it blank to reset immediately.

4. Define how the reset action should behave for completed SLAs.

5. Click Proceed.

Undo Reset SLA

Revert a previously executed reset action for SLAs.

1. Select Undo Reset SLA from the Actions dropdown menu.

2. Choose the SLA(s) to undo the reset.

3. Click Undo.

Where is my SLA?

Diagnose why the SLA Panel is not visible on an issue.

1. Select Where is my SLA? from the Actions dropdown menu.

2. Choose the SLA(s) you want to investigate.

3. Optionally, select a user to perform the action (leave blank to use your own account).

4. Click Search. The results appear.

5. Review the results to identify and resolve configuration issues.

Recalculate SLA

Recalculate SLA data for the selected issue.

1. Select Recalculate SLA from the Actions dropdown menu.

2. Choose specific SLA(s) to recalculate, or apply the action to all SLAs.

3. Click Proceed.

4. The page will refresh automatically after recalculation.

Mute SLA

Mute SLA notifications for the selected issue. To learn how, refer to this documentation.