Mute notifications

You can mute SLA notifications either by selecting issues or SLAs using Time to SLA Issue Actions.

How to mute notifications in the issue view

1. Go to the related issue and click the settings button at the top of the Details section.

2. Click Time to SLA Issue Actions.

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3. From the Actions dropdown menu, pick Mute SLA. The Mute SLA Notifications screen appears.

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4. From the Mute Duration section, select how long you want to mute notifications. You can mute notifications until they are manually unmuted with an action or choose an end date to unmute them automatically.

   • Click Until Unmuted if you want to unmute the issue with an action later.

   • Click Custom to pick an end date. When this date is reached, the issue will be unmuted automatically.

5. You can mute notifications by specifying issues. To do that, you have three options:

   • Muting all notifications by selecting all issues.

   • Muting notifications by selecting the issue keys. You can also add an issue key via the Add item button. Only recently viewed issues are listed here. To populate the combo box, you can use the issuekey in issueHistory() order by lastViewed DESC statement, which will filter issues.

   • Muting notifications for issues filtered by the JQL statement you entered.

6. You can mute notifications by specifying SLAs. To do that, you have two options:

   • Muting all notifications by selecting All.

   • Muting notifications by selecting specific SLAs.

7. Click the Done button, and your configurations will be saved.

Manage muted SLA notifications

To review and manage your muted SLA notifications, click your Jira profile picture. From the menu, click TTS Mute SLA.

Here you can see all of your muted SLA notifications, edit, and unmute them. You can also mute notifications using the same process described above.