Muting SLA Notifications

Owned by Derya Özdemir
Last updated: Oct 25, 2023
3 min read

This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above.

Time to SLA allows you to mute notifications set by the SLA notifier. You can mute notifications either by selecting issues and SLAs.

To access the Mute SLA Notifications configurations, navigate to:

  • “Time to SLA Issue Actions” menu in the issue view

How to Mute Notifications in the Issue View

  1. Go to the related issue, and click the icon on top of the Details section.

  2. Click Time to SLA Issue Actions, and from the Actions dropdown menu, pick Mute SLA. The Mute SLA Notifications screen will appear.

  3. Select how long you want to mute notifications from the Mute Duration section. You can mute notifications until they are manually unmuted with an action or choose an end date to unmute them automatically.

    • Click Until Unmuted if you want to unmute the issue with an action later.

    • Click Custom to pick an end date. When this date is reached, the issue will be unmuted automatically.

  4. You can mute notifications by specifying issues. To do that, you have three options:

    • Muting all notifications by selecting all issues.

    • Muting notifications by selecting the issue keys. You can also add an issue key via the Add item button. Only recently viewed issues are listed here. To populate the combo box, you can use the issuekey in issueHistory() order by lastViewed DESC statement, which will filter issues.

    • Muting notifications for issues filtered by the JQL statement you entered.

  5. You can mute notifications by specifying SLAs. To do that, you have two options:

    • Muting all notifications by selecting All.

    • Muting notifications by selecting specific SLAs.

  6. Click the Done button, and your configurations will be saved.

Managing Muted SLA Notifications

To review and manage your muted SLA notifications, head to your Profile. Here you can see all of your muted SLA notifications, edit, and unmute them. You can also mute notifications, and the process is completely the same.