We've upgraded our support portal!
As of April 7th, 2025, all support requests are handled in our unified portal.
While ticket IDs have changed, previous links remain functional, and messages are updated.
Please submit new requests through this portal.
Insufficient Jira permissions in BigPicture/BigGantt
- Anna Ciepłota
- Magdalena Żaczek
- Piotr Koszela
If you see the following message while trying to access either BigGantt or BigPicture for Jira Cloud, follow the steps described in this article.
Steps:
Go to Settings > System > Global permissions.
Scroll down to the Grant permission section.
Select the 'atlassian-addons-admin' group.
Steps:
From the Grant drop-down, select Browse users and groups.
From the Group drop-down, select atlassian-addons-admin.
Click the Add button.
Repeat the steps for Share dashboards and filters.
You can see that the permissions above have been updated.If the BigGantt/BigPicture needs access! message still appears, reinstall the plugin (Apps drop-down at the top > Manage your apps).
If you need help, contact our Support team.