Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email

There is a problem with at least one scope element

Scope Owner doesn't have access to one of the elements (Board/ Filter/ Project) you have tried to use to define the Box scope.


The app 'reads' all tasks through the lens of a Scope Owner. A Box can only include tasks that the Scope owner has at least viewing access to. 

In the example below, "Tofu" is the Jira user chosen to be a scope owner. User "Tofu" doesn't have permission to access the project added to the scope definition. You as a logged in user can have full access to a given item, but if the Scope Owner can't access it, the error will pop up. 


Change the scope owner

You can use a different user as a scope owner. The new Scope Owner user has to have permissions allowing for access to a given project/ filter/ board. 

Change permissions of the item

In the example above, the Project permissions were the problem.Go to project settings:

You have two options

  1. associate a different scheme with the project
  2. modify the existing permissions scheme