BigPicture update instructions

Owned by Magdalena Żaczek
Last updated: Nov 13, 2024
5 min read

Contents:

Contents:

From the 8.39.0 version, BigPicture is compatible with Jira 10. For more information, see the Plugin compatibility page.

Jira Cloud

BigPicture is always automatically updated to the latest version on Jira Cloud.

Jira Data Center

Only Jira admins can update BigPicture. The update process varies depending on the version of BigPicture you have installed.

If you use BigPicture with BigTemplate or BigPicture Enterprise, you must update each application separately.

With version 8.0.19, release versions have been matched - the BigTemplate version matches the BigPicture and BigGantt versions. For example, if you are using BigPicture 8.0.19, the compatible version of BigTemplate is 8.0.19.

To find out more about compatibility, see the Plugin Compatibility page.

Before you begin

BigPicture doesn’t support rollbacks.

If you want to start using BigPicture afresh, perform a clean installation to avoid any interference from previous data after reinstalling. After a clean installation, you will be able to install BigPicture without retaining any previous data or settings.

Once you have backups ready, you need to check what BigPicture version you have installed:
Method 1:

  1. Go to BigPicture > Get help icon > About App.

    image-20241011-104720.png

  2. The version is displayed.

    image-20241011-104950.png

Method 2:

  1. Go to Jira Administration > Manage apps.

  2. Select Manage apps on the left.

  3. Locate BigPicture.

  4. Expand the drop-down menu to see which BigPicture version is installed.

BigPicture versions before 8.1.12

Jira version 9 or higher

If you are using the BigPicture version before 8.1.12 and Jira version 9 or higher, you need to install a modified version of BigPicture that isn’t available on the Atlassian Marketplace.

  1. To get this version, contact our Support team, who will assist you with the process.

  2. Once you have that version, go to Jira Administration > Manage apps.

  3. Select Manage apps on the left.

  4. Click the Upload app button.
    If you can’t see the Upload app button, you must enable it manually. For instructions, refer to the How to re-enable plugin upload in Jira Data Center article.

  5. Choose a file and click Upload.

  6. After the update is complete, go to BigPicture.

  7. Perform a database schema upgrade.

  8. In case of any problems, contact our Support.

  9. After a successful BigPicture update to version 8.1.12, you can now follow the steps in the BigPicture version 8.1.12 or higher section below.

Jira version before 9

If you are using BigPicture before 8.1.12 and Jira before 9, download BigPicture version 8.1.12 from the Atlassian Marketplace.

  1. Go to the BigPicture version history on the Atlassian Marketplace.

  2. Find BigPicture version 8.1.12.

  3. Expand the drop-down and click Download.

  4. When the file is downloaded, you need to upload it to Jira.

  5. Go to Jira Administration > Manage apps.

  6. Select Manage apps on the left.

  7. Click the Upload app button.
    If you can’t see the Upload app button, you must enable it manually. For instructions, refer to the How to re-enable plugin upload in Jira Data Center article.

  8. Choose a file and click Upload.

  9. After the update is complete, go to BigPicture.

  10. Perform a database schema upgrade.

  11. In case of any problems, contact our Support.

  12. After a successful BigPicture update to version 8.1.12, you can now follow the steps in the BigPicture version 8.1.12 or higher section below.

BigPicture version 8.1.12 or higher

If you are using the BigPicture version 8.1.12 or higher, you can:

  • If compatible with Jira, update BigPicture to the latest version or

  • Update BigPicture to the highest version compatible with your current Jira version (see the Atlassian Marketplace to check compatibility)

Update to the latest version

To update BigPicture version 8.1.12 or higher to the latest version:

  1. Go to Jira Administration > Manage apps.

  2. Select Manage apps on the left.

  3. Locate BigPicture.

  4. Click the Update button next to BigPicture.

  5. This will download and apply the latest version of the app. When finished, a success message appears.

  6. After the update is complete, go to BigPicture.

  7. Perform a database schema upgrade.

  8. In case of any problems, contact our Support.

Update to the highest version compatible with your current Jira version

To update BigPicture version 8.1.12 or higher to the highest version compatible with your current Jira version, you need to download that version from the Version history page on the Atlassian Marketplace.

  1. Go to the BigPicture version history on the Atlassian Marketplace.

  2. Find a version you want to update to.

  3. Make sure the BigPicture version is compatible with your current Jira version.

  4. Expand the drop-down and click Download next to that version.

  5. When the file is downloaded, you need to upload it to Jira.

  6. Go to Jira Administration > Manage apps.

  7. Select Manage apps on the left.

  8. Click the Upload app button.
    If you can’t see the Upload app button, you must enable it manually. For instructions, refer to the How to re-enable plugin upload in Jira Data Center article.

  9. Choose a file and click Upload.

  10. After the update is complete, go to BigPicture.

  11. Perform a database schema upgrade.

  12. In case of any problems, contact our Support.