Support for Atlassian Server Products (and apps like BigPicture) has ended in February 2024.
Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com
BigPicture loading crashed
If you see the following screen, it means that the plugin failed to load:
It might occur in the following few situations.
No locks available
Cause
No file locks are available on the NFS file system. This problem will occur if your Jira runs on an NFS file system - this applies mainly to Jira Data Center.
The situation may occur:
after performing a "Create Snapshot" operation,
after starting the "Restore" process,
after updating the application to a newer version.
Diagnosis
Verify if the following entry appears in the logs:
============================================================================================================
NO LOCKS AVAILABLE, this error is usually caused by the NFS daemons not running or malfunctioning.
Try to restart and verify functionality of all NFS related daemons on your system, most importantly lockd.You can also ensure this is the case by manually creating a lock on a file in a directory used by the plugin, e.g. /shared-data/sharedhome/export/softwareplant/bigpicture. As a result of such action, the same error should appear as in our application logs i.e., "No locks available".
Solution
Restart and verify the functionality of all NFS-related daemons on your system, most importantly lockd. See the following page for further reference: http://osr507doc.sco.com/en/NetAdminG/nfsC.daemons.html
Directory Access Denied
Cause
You will see this screen when directory access has been denied for Jira - this applies to Jira Server/Data Center.
The situation may occur:
after performing a "Create Snapshot" operation,
after starting the "Restore" process,
after updating the application to a newer version.
Diagnosis
Verify if the following entry appears in the logs:
============================================================================================================
ACCESS DENIED FOR DIRECTORY UNDER PATH: <directoryPath>.
The problem occurs because the directory might not be owned by user that Jira is run on the behalf of.
Check whether that particular user has 'write' access to <directoryPath>.Solution
The given directory is not accessible to Jira. You should grant the Jira user access to this directory.
If this is not enough, then try to grant access to these two directories in addition:
/media/atl/<directory-path>/export
/media/atl/<directory-path>
For Unix/Unix-like systems, use the command: 'chown <user that jira is run on the behalf of> <directoryPath>'
e.g. 'chown jira jira-data'