Support for Atlassian Server Products (and apps like BigPicture) has ended in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com

Support request - details to include

Owned by Anna Ciepłota
Last updated: Jan 22, 2024 by Piotr Koszela
1 min read

If you are reporting a technical issue or a bug to the SoftwarePlant's Support Team via our portal or e-mail, please attach the following information to your request:

For Jira Cloud

- The address of your Jira Cloud site (check the address bar of your browser, e.g., myCloudSite.atlassian.net),
- The exact time when you started noticing problems.

For Jira Server / Data Center

- The fine-grained application logs (generated according to the steps shown under Reporting procedure),

- The exact time when you started noticing problems or attempted to have them reproduced per the instructions above.

  If you cannot get the fine-grained application logs:

  1. Contact your Jira admin.

  2. Attach an atlassian-jira.log file.

  3. State the exact time when you started noticing problems.

For Trello

Refer to the BigPicture Power-Up for Trello Troubleshooting Guide.

If you are reporting a technical issue or a bug to the SoftwarePlant's Support Team via our portal or e-mail, please attach the following information to your request:

For Jira Cloud

- The address of your Jira Cloud site (check the address bar of your browser, e.g., myCloudSite.atlassian.net),
- The exact time when you started noticing problems.

For Jira Server / Data Center

- The fine-grained application logs (generated according to the steps shown under Reporting procedure),

- The exact time when you started noticing problems or attempted to have them reproduced per the instructions above.

  If you cannot get the fine-grained application logs:

  1. Contact your Jira admin.

  2. Attach an atlassian-jira.log file.

  3. State the exact time when you started noticing problems.

For Trello

Refer to the BigPicture Power-Up for Trello Troubleshooting Guide.