Support request - details to include

If you are reporting a technical issue or a bug to the SoftwarePlant's Support Team via our portal or e-mail, please attach the following information to your request:

For Jira Cloud

- The address of your Jira Cloud site (check the address bar of your browser, e.g., myCloudSite.atlassian.net),
- The exact time when you started noticing problems.

For Jira Server / Data Center

- The fine-grained application logs (generated according to the steps shown under Reporting procedure),

- The exact time when you started noticing problems or attempted to have them reproduced per the instructions above.

1. Contact your Jira admin.

2. Attach an atlassian-jira.log file.

3. State the exact time when you started noticing problems.

For Trello

Refer to the BigPicture Power-Up for Trello Troubleshooting Guide.

If you are reporting a technical issue or a bug to the SoftwarePlant's Support Team via our portal or e-mail, please attach the following information to your request:

For Jira Cloud

- The address of your Jira Cloud site (check the address bar of your browser, e.g., myCloudSite.atlassian.net),
- The exact time when you started noticing problems.

For Jira Server / Data Center

- The fine-grained application logs (generated according to the steps shown under Reporting procedure),

- The exact time when you started noticing problems or attempted to have them reproduced per the instructions above.

1. Contact your Jira admin.

2. Attach an atlassian-jira.log file.

3. State the exact time when you started noticing problems.

For Trello

Refer to the BigPicture Power-Up for Trello Troubleshooting Guide.