Support for Atlassian Server Products (and apps like BigPicture) has ended in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email

App Access from a Jira project level - missing permissions

Access denied (missing App permissions)

This splash screen appears when a user tries to enter the App from a Jira Project context, but lacks permission to access it.

Make sure users have access to the App and Boxes as needed. Verify the security settings of the App and Boxes.

No App access

Users must be added to BigPicture (Administration > Security) if not granted access to the app. 

No Box access

Even if a matching Box exists, if a user doesn't have access to it (they haven't been added as Box users) they can't access it through a Jira project.

The app will try to suggest to a user to create a "perfect match" Box:

  • the user either sees an option to create a new Box

  • or a message informing them that they don't have permissions sufficient to create a Box

No permissions to create a Matching Box

You can't create a Box, because of App security settings.

In order to create a Box you need to: