Support for Atlassian Server Products (and apps like BigPicture) has ended in February 2024.
Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com
BigTemplate pdf export does not work due to problem with SSL certificate
If logs contain errors like this:
// -------------------------- Shell output --------------------------
ERROR! Error: net::ERR_SSL_CLIENT_AUTH_CERT_NEEDED
at navigate (/usr/lib/node_modules/puppeteer/lib/Page.js:526:37)
at <anonymous>
at process._tickCallback (internal/process/next_tick.js:189:7)
// -------------------------- Shell output --------------------------The old puppeteer version might cause it.
To fix this, upgrade puppeteer by executing the command below on the server with your Jira instance:
sudo npm -g update puppeteer --unsafe-perm=true