Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email

BigTemplate pdf export does not work due to problem with SSL certificate

If logs contain error like this: 

// -------------------------- Shell output --------------------------
at navigate (/usr/lib/node_modules/puppeteer/lib/Page.js:526:37)
at <anonymous>
at process._tickCallback (internal/process/next_tick.js:189:7)
// -------------------------- Shell output --------------------------

It might be caused by old puppeteer version.

In order to fix this, upgrade puppeteer by executing command below on server with your Jira instance:

sudo npm -g update puppeteer --unsafe-perm=true