Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.
Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com
Jira Cloud
The connection between Jira and BigPicture has been lost
After the base URL change link to BigPicture has been lost.
Try reinstalling the plugin (NOT disable/enable). Plugin reinstallation will not cause data loss. If you have any further questions do not hesitate to reach out to our support team via our Service Desk.