Support for Atlassian Server Products (and apps like BigPicture) is has ended in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com

Jira Cloud

The connection between Jira and BigPicture has been lost

After the base URL change, the link to BigPicture has been lost.

Try reinstalling the plugin (NOT turn on/off). Plugin reinstallation will not cause data loss. If you have further questions, please contact our support team via our Service Desk.