Third-party cookies - the App doesn't load

If BigPicture doesn't load (even though your Jira instance works), check your browser settings to ensure softwareplant third-party cookies are enabled. Third-party cookies are necessary for BigPicture to load properly. 

Open

Google Chrome

1. Go to browser Settings.

2. Select Privacy and security.

3. Go to the Third-party cookies section.

   Open

   

4. You can either:

   1. Allow all cookies, or

   2. Block third-party cookies and selectively allow softwareplant cookies

      1. Add either [*.]softwareplant.com or http://cloud.softwareplant.com/ to sites that can always use cookies.

      2. Or, add your cloud instance and check the Including third-party cookies on this site (warning: as you use the website, this will allow all third-party cookies, not just softwareplant).

Mozilla Firefox

1. Go to browser Settings.

2. Select Privacy and security.

3. Scroll down to the Cookies and Site Data section.

4. Click Manage Exceptions... button.
   
   

5. Add http://cloud.softwareplant.com/and click Allow.

6. To confirm, click Save Changes.

Safari

For official Apple information with instructions for different OS versions, see the Safari User Guide page.

1. Go to Safari > Preferences and select Privacy.

   1. Disable Cookies and website data by selecting Block all cookies.

   2. Go to Manage Website Data and click Remove All.

2. Go to Safari > Preferences, select Extensions, and ensure all extensions are turned off.

3. Go to Safari > Clear History, select All History, and confirm by clicking Clear History.

4. Restart Safari (CMD + Q).

After successful completion, your Cookies and website data section should look like this:

Microsoft Edge

1. Go to browser Settings.

2. Select Cookies and Site Preferences.

3. Click Manage and delete cookies and site data.

4. Under the Allow section, click Add.

5. http://cloud.softwareplant.com/ has to be whitelisted in the browser.

   1. Add a site to the list, or

   2. Add your cloud instance and check the Include third-party cookies on this site box.

   3. To confirm, click Add.