Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email


If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our Support Team to that ticket. 

In case of contacting our Support Team via our portal or e-mail for the first time, please remember to attach the required information to the request. Below, you can find a list of potential performance problems and information on data necessary to collect before contacting our Support Team

  1. Some of BigPicture's functions are slow

  2. Whole Jira or BigPicture is slow