Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email firstname.lastname@example.org
If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our Support Team to that ticket.
In case of contacting our Support Team via our portal or e-mailfor the first time, please remember to attach the required information to the request. Below, you can find a list of potential performance problems and information on data necessary to collect before contacting our Support Team.