Troubleshooting

In this section, you will find the most common question and the reporting procedure:

BigPicture - BigTemplate (compatibility of plugin versions)

Generally, it is recommended always to keep your plugins up to date. Nevertheless, before upgrading your app, it is necessary to ensure that the other two are up to date. It is a good idea because of the lack of compatibility issues and the latest bug-fixing and functionality improvements.

If, for some reason, updating BigPicture/BigGantt is not a trivial matter in your organization, then to ensure compatibility, always choose the version of the BigTemplate plugin that was released at the same time as the version of the BigPicture/BigGantt plugin currently in use.

More information on plugin versions and their compatibility can be found here. 

Clear cache

Most problems with outdated information that cause errors can be resolved by clearing the cache.

Refer to the Plugin cache page for further instructions.

Reporting Procedure

If you are experiencing issues with any of our applications and wish to help us diagnose them faster, please follow the steps below before submitting a report to our Support.

If you're not a technical user, nor do you have Jira administrator's permissions, reach out to someone who has the permissions and ask them to do the following:

1. Set the logging level to fine-grained.
   (Go to App configuration (wrench icon at top right) > App configuration  > BigPicture configuration > Advanced)

   Open

   

    

   Open

   

2. Reproduce the issue.

3. If you managed to reproduce the issue, return to the troubleshooting section and click Download.
   
   

4. Revert to Warnings only - logging level.
   
   

Where can I find the Box cloning option?

The Program Wizard was removed, and the cloning feature was moved to the '+' drop-down in the Scope and Gantt modules.

Where can I find the Agile schedule?

You can now create the schedule by creating a hierarchy of Boxes in the Overview module. Use the Box types like Program Increment and Iterations, which can now overlap or be sequential like in the previous versions.

I'm the Box admin, but there are missing pages in the Box configuration. How can I change the configuration of the following?

• Scope definition, 

• Quick Filters, 

• Security, 

• Column Views, 

• Card Views,

• Task Templates,

• Task structure

When the pages are not displayed in the Box configuration, the Inheritance mode is enabled, or the Scope type is set to 'Sub-scope' or 'None' for a particular Box type. In that case, you can modify the setting in the upper-level Box; for example, to change the Card Views in the Iteration Box, edit the view in the Program Increment, which is a parent Box type.

How can I import data if the Program Wizard is gone?

Like the cloning feature, the import was moved to the '+' drop-down in the Scope and Gantt modules. 

Why do I see all the Teams in the Box which I just created? 

The new box hierarchy starts with the Root ‘x, where y’ In that case, tasks from the upper-level Box are the actual scope.

How does the Box start and end date affect the schedule?

When you add a new task to the scope of the Box and the task does not have any date estimates, the App will use the 'Creation date' as the start and end date. When tasks have dependencies defined, the linked tasks will be rescheduled when one of the auto period modes is enabled.