Troubleshooting front-end performance problems

Please execute these steps using the incognito tab of your browser in case you are experiencing problems with loading pages in BigPicture plugins.

Data has to be recorded during problem reproduction! 

1. Start recording data.

2. Reproduce the problem (when data is being recorded).

3. Stop recording data and download the file.

Please bear in mind that improper handling of browser console data such as HAR files could potentially cause a security threat if such data is intercepted by a third-party agent. The data contained in such a report could be used to log in to your Jira/BigPicture system and impersonate you and/or view your sensitive data (not only the data captured in such a file). It is essential to make sure only authorized parties handle such files.

In case you are experiencing more complicated issues or having problems following the instructions please contact our helpful support using the customer portal. Our team will be more than happy to assist.