Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com

Backup, restore and migration



A backup of the App creates a dump of the application database only. 

It does not include Jira issue data (Jira backup is a separate process that results in a creation of a Jira backup file). 

Step-by-step instructions

Jira backup vs App restore

Jira and BigPicture store their data separately. 

Creating a dump of the App data IS NOT a Jira backup. 

BigPicture App Configuration > Advanced > Database dumps allow you to create (and download) a backup of the state of the BigPicture App.

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Server/Data center to Cloud migration (Jira)

BigPicture migration from Jira On-premise to Jira Cloud can be run using:

Post-migration issues when issue security settings are set

If there are issue security settings set for issues on the Jira Server, BigPicture will lose access to such issues after migrating company-managed and team-managed projects to Jira Cloud. 

In such a situation, perform the following steps after migration.

For company-managed projects:

  1. Open Jira Cloud.

  2. Navigate to the Project settings > Issues > Issue security page.

  3. For each issue security level that is defined, add the following project role: atlassian-addons-project-access

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  4. Click Add to confirm. 

  5. Now, BigPicture is granted access to issues. 

For team-managed projects:

Currently, it is impossible to add roles on the Issue Security page due to limitations on the Atlassian side.

How does an App "restore" work?

An App restore overwrites current app data and replaces it with the state saved in the dump. There is no possibility of merging two different states of the app:

  • you can't combine two dumps

  • you can't amend an existing state