Cloud Migration Resources
Planning a Cloud migration? These resources can help you get started:
→ Time to SLA Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
SLA permissions do not work with project roles
Problem
The Time to SLA top menu permissions, such as SLA Report, SLA Configuration, etc., do not work when they are set to project roles. Users cannot see SLA configuration pages even though they have selected roles in some projects.
Diagnosis
When you permit a project role for a top menu, TTS checks only global members of those roles because it is not feasible to check a role for each project in the system.
Note: This limitation applies only to Top Menu Permissions. All other permissions perform project-level project role permission controls since they are issue-based permissions.
Solution
We strongly recommend using groups to manage top menu permissions. If you would like to use project roles for Top Menu permissions, you can add a user as a global member of those roles.