Cloud Migration Resources
Planning a Cloud migration? These resources can help you get started:
→ Time to SLA Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
Automation for Jira rules are disabled when Time to SLA is enabled
Problem
When Time to SLA is installed and enabled, Automation for Jira rules are not executed anymore, even if there is no Time to SLA triggers configured.
Following exceptions could be observed in application logs:
2020-10-22 15:29:06,876+0200 http-nio-8080-exec-81 ERROR xxxxxxxx 929x20536238x4 - x.x.x.x,x.x.x.x,x.x.x.x /rest/api/2/myself [c.a.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to disp
atch event [com.atlassian.crowd.event.user.UserAttributeStoredEvent@ecb2cbec] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.codebarrel.jira.plugin.automation.event.JiraIssueEventListenerImpl.handleAllOther
Events(java.lang.Object), listener=com.codebarrel.jira.plugin.automation.event.JiraIssueEventListenerImpl@2f0cea4f}]
java.lang.RuntimeException: com.tuncaysenturk.jira.plugins.timetosla.a.a.e cannot be cast to com.codebarrel.automation.api.thirdparty.AutomationRuleComponent. Listener: com.codebarrel.jira.plugin.automation.event.JiraIssueEventListenerIm
pl event: com.atlassian.crowd.event.user.UserAttributeStoredEvent
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:57)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$null$0(AsynchronousAbleEventDispatcher.java:37)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:85)
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:227)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:112)
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.storeUserAttributes(DirectoryManagerGeneric.java:398)
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.storeUserAttributes(ApplicationServiceGeneric.java:655)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(CrowdServiceImpl.java:333)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(CrowdServiceImpl.java:324)
at com.atlassian.jira.security.login.LoginStoreImpl.setLong(LoginStoreImpl.java:132)
at com.atlassian.jira.security.login.LoginStoreImpl.updateLastLoginTime(LoginStoreImpl.java:113)
at com.atlassian.jira.security.login.LoginStoreImpl.recordLoginAttempt(LoginStoreImpl.java:49)
at com.atlassian.jira.security.login.RecoveryLoginStore.recordLoginAttempt(RecoveryLoginStore.java:60)
at com.atlassian.jira.security.login.LoginManagerImpl.recordLoginAttempt(LoginManagerImpl.java:320)
at com.atlassian.jira.security.login.LoginManagerImpl.onLoginAttempt(LoginManagerImpl.java:216)
at com.atlassian.jira.security.login.JiraElevatedSecurityGuard.onSuccessfulLoginAttempt(JiraElevatedSecurityGuard.java:30)
... 13 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.ClassCastException: com.tuncaysenturk.jira.plugins.timetosla.a.a.e cannot be cast to com.codebarrel.automation.api.thirdparty.AutomationRuleComponent
at com.codebarrel.jira.plugin.automation.thirdparty.ThirdPartyComponentModuleDescriptor.getModule(ThirdPartyComponentModuleDescriptor.java:51)
at com.codebarrel.jira.plugin.automation.thirdparty.ThirdPartyComponentModuleTracker.getHandledEventClasses(ThirdPartyComponentModuleTracker.java:50)
at com.codebarrel.jira.plugin.automation.thirdparty.ThirdPartyComponentModuleTracker.lambda$getThirdPartyTriggers$0(ThirdPartyComponentModuleTracker.java:45)
at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:174)
at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1384)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:472)
at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:566)
at com.codebarrel.jira.plugin.automation.thirdparty.ThirdPartyComponentModuleTracker.getThirdPartyTriggers(ThirdPartyComponentModuleTracker.java:46)
at com.codebarrel.jira.plugin.automation.event.DefaultEventRuleRegistry.handleEventWithThirdPartyTriggers(DefaultEventRuleRegistry.java:344)
at com.codebarrel.jira.plugin.automation.event.JiraIssueEventListenerImpl.handleAllOtherEvents(JiraIssueEventListenerImpl.java:176)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:42)
... 121 moreDiagnosis
This problem only occurs when both lite and paid versions of the Automation for Jira plugin are installed. It doesn't require both of them to be enabled. This commonly occurs when customers first try the lite version of Automation for Jira, then switch to the paid version but do not uninstall the lite version from the system.
Solution
Simply uninstall one of the Automation for Jira installations. There is also an open bug report for the Automation for Jira plugin.