Cloud Migration Resources
Planning a Cloud migration? These resources can help you get started:
→ Time to SLA Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
Time to SLA custom field doesn't display any value
Problem
Time to SLA custom field does not display any value.
Diagnosis
The Time to SLA custom field displays value under some conditions. If these conditions are not met, then you cannot see the field.
Possible Causes
1. You do not have permission to view the Time to SLA custom field.
2. All SLAs are complete on an issue.
3. None of SLAs on an issue are selected in the Time to SLA custom field definition.
Solutions
1. Ensure that you have permission to view the Time to SLA custom field.
Click here to learn more about permissions.
2. Ensure that there is at least one uncompleted SLA on an issue.
3. Ensure that there is at least one uncompleted SLA that is selected in the Time to SLA custom field definition on an issue.
Click here to learn more about adding the Time to SLA custom field.