Managing the Customer Portal

Owned by Derya Özdemir
Last updated: Oct 25, 2023
2 min read

This page is about Time to SLA for Jira On-Prem. Using Jira Cloud? Click the Cloud button above.

Your customers might request to see the SLA statuses for their requests, or you may want to share this information yourself. Time to SLA enables you to share such information with your customers by making the SLA Panel visible to them based on the request type. You can even select which SLAs to display.

On this page, you'll learn how to share SLA statuses using the customer portal. Here’s how:

  1. Click the cog icon on the Jira header menu.

  2. Select Projects from the dropdown menu.

  1. Select the project for which you want to share the SLA status.

  1. The Jira Project settings page will appear.

  2. Click Time to SLA on the menu on the left-hand side.

  1. The Time to SLA | Customer Portal SLAs list will appear.

  2. Select All SLAs, Some SLAs, or No SLAs for each request type. If you select Some SLAs, then please specify which SLAs should be shown to your customers.

  3. You can also select SLA(s) for all request types.

  4. Click Save.

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