TTS Cloud vs. On-Prem Versions
The information on this page is subject to change as new features are added to TTS Cloud.
Features | On-Prem | Cloud | Notes |
---|---|---|---|
Next-Gen SLAs | ✅ | ✅ |
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Calendars |
| ||
Calendars | ✅ | ✅ |
|
SLA Start |
| ||
Status | ✅ | ✅ |
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Date Field | ✅ | ✅ |
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Comment | ✅ | ✅* | Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version. |
Field | ✅ | ✅ |
|
SLA End |
| ||
Status | ✅ | ✅ |
|
Date Field | ✅ | ✅ |
|
Comment | ✅ | ✅* | Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version. |
Field | ✅ | ✅ |
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SLA Goal |
| ||
Duration | ✅ | ✅ |
|
Negotiation Date Field | ✅ | ✅ |
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Dynamic Duration | ✅ | ✅ |
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Next Business Day | ✅ | ✅ |
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No Target | ✅ | ✅ |
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SLA Pause |
| ||
Status | ✅ | ✅ |
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Field Change | ✅ | ✅ |
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SLA Reset |
| ||
Status | ✅ | ✅ |
|
Date Field | ✅ | ✅ |
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Comment | ✅ | ✅ |
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Field Change | ✅ | ✅ |
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Post Function | ✅ | ❌ |
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Manual | ✅ | ✅ |
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SLA Notifier |
| ||
Fixed Duration | ✅ | ✅ |
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SLA Goal Ratio | ✅ | ✅ |
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Email notifier | ✅ | ✅ |
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Slack notifier | ✅ | ✅ |
|
Fire an event | ✅ | ❌ |
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Recalculate SLA data |
| ||
Recalculation | ✅ | ✅ |
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Where is my SLA? | |||
Where is my SLA? | ✅ | ✅ |
|
SLA Panel |
| ||
Time to SLA Panel | ✅ | ✅* | The SLA Panel doesn't show a live countdown in the Cloud version. |
SLA Panel Glance | ❌ | ✅ |
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TTS Custom Fields |
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Time to SLA Custom field | ✅ | ❌ |
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SLA Dates Custom Field | ✅ | ✅* | On Cloud, only SLA Target Date is available for the time being. |
SLA Overview Custom Field | ✅ | ❌ |
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SLA Indicator Custom Field | ✅ | ❌ |
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SLA Overdue Custom Field | ✅ | ❌ |
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Linked issue SLAs | ✅* | ✅ | Linked issue SLAs are only available for the Time to SLA custom field for Server/DC instances. On Cloud, the linked issues are shown only as SLA panels. |
Customer Portal SLAs | ✅ | ✅ |
|
Reports |
| ||
SLA Summary Report | ❌ | ✅ |
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SLA Details Report | ✅ | ✅ |
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SLA Durations Report | ❌ | ✅ |
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SLA Status Report | ❌ | ✅ |
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Gadgets |
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Periodic Met vs Exceeded SLA Gadget | ✅ | ✅* | *All other gadgets are currently on the roadmap for Cloud version. |
Periodic Met vs Exceeded Issue Gadget | ✅ | ❌ |
|
SLA Status Pie Chart Gadget | ✅ | ❌ |
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SLA Success/Fail Counts Chart Gadget | ✅ | ❌ |
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SLA Success/Fail Rates Chart Gadget | ✅ | ❌ |
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SLA Durations Chart Gadget | ✅ | ❌ |
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SLA Working Duration Analysis Chart Gadget | ✅ | ❌ |
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Searching |
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JQL Functions | ✅ | ❌* | Due to the limitations of the Cloud API, JQL Functions are not available. |
Search via custom fields | ✅ | ❌* | Only SLA Target date-based searches through the issue navigator are available at this point. |
Permissions |
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Permissions | ✅ | ✅ |
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Export & Import |
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Export & Import SLAs | ✅ | ✅ |
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Rest API |
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REST API | ✅ | ✅ |
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Advanced Settings | |||
Integrity checker | ✅ | ❌ |
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License management | ✅ | ❌ |
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Scheduled tasks | ✅ | ❌ |
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Escalation services | ✅ | ❌ |
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