TTS Cloud vs. On-Prem Versions

The information on this page is subject to change as new features are added to TTS Cloud.

Features

On-Prem

Cloud

Notes

Features

On-Prem

Cloud

Notes

Next-Gen SLAs

 

Calendars

 

Calendars

 

SLA Start

 

Status

 

Date Field

 

Comment

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version.

Field

 

SLA End

 

Status

 

Date Field

 

Comment

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version.

Field

 

SLA Goal

 

Duration

 

Negotiation Date Field

 

Dynamic Duration

 

Next Business Day

 

No Target

 

SLA Pause

 

Status

 

Field Change

 

SLA Reset

 

Status

 

Date Field

 

Comment

 

Field Change

 

Post Function

 

Manual

 

SLA Notifier

 

Fixed Duration

 

SLA Goal Ratio

 

Email notifier

 

Slack notifier

 

Fire an event

 

Recalculate SLA data

 

Recalculation 

 

Where is my SLA?

Where is my SLA?

 

SLA Panel

 

Time to SLA Panel

✅*

The SLA Panel doesn't show a live countdown in the Cloud version.

SLA Panel Glance

 

TTS Custom Fields

 

Time to SLA Custom field

 

SLA Dates Custom Field

✅*

On Cloud, only SLA Target Date is available for the time being.

SLA Overview Custom Field

 

SLA Indicator Custom Field

 

SLA Overdue Custom Field

 

Linked issue SLAs

✅*

Linked issue SLAs are only available for the Time to SLA custom field for Server/DC instances. On Cloud, the linked issues are shown only as SLA panels.

Customer Portal SLAs

 

Reports

 

SLA Summary Report

 

SLA Details Report

 

SLA Durations Report

 

SLA Status Report

 

Gadgets

 

Periodic Met vs Exceeded SLA Gadget

✅*

*All other gadgets are currently on the roadmap for Cloud version.

Periodic Met vs Exceeded Issue Gadget

 

SLA Status Pie Chart Gadget

 

SLA Success/Fail Counts Chart Gadget

 

SLA Success/Fail Rates Chart Gadget

 

SLA Durations Chart Gadget

 

SLA Working Duration Analysis Chart Gadget

 

Searching

 

JQL Functions

❌*

Due to the limitations of the Cloud API, JQL Functions are not available.

Search via custom fields

❌*

Only SLA Target date-based searches through the issue navigator are available at this point.

Permissions

 

Permissions

 

Export & Import

 

Export & Import SLAs

 

Rest API

 

REST API

 

Advanced Settings

Integrity checker

 

License management

 

Scheduled tasks

 

Escalation services