TTS Cloud vs. On-Prem Versions

Owned by Derya Özdemir
Last updated: Dec 14, 2022
2 min read

The information on this page is subject to change as new features are added to TTS Cloud.

Features

On-Prem

Cloud

Notes

Features

On-Prem

Cloud

Notes

Next-Gen SLAs

✅

✅

 

Calendars

 

Calendars

✅

✅

 

SLA Start

 

Status

✅

✅

 

Date Field

✅

✅

 

Comment

✅

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version.

Field

✅

✅

 

SLA End

 

Status

✅

✅

 

Date Field

✅

✅

 

Comment

✅

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version.

Field

✅

✅

 

SLA Goal

 

Duration

✅

✅

 

Negotiation Date Field

✅

✅

 

Dynamic Duration

✅

✅

 

Next Business Day

✅

✅

 

No Target

✅

✅

 

SLA Pause

 

Status

✅

✅

 

Field Change

✅

✅

 

SLA Reset

 

Status

✅

✅

 

Date Field

✅

✅

 

Comment

✅

✅

 

Field Change

✅

✅

 

Post Function

✅

❌

 

Manual

✅

✅

 

SLA Notifier

 

Fixed Duration

✅

✅

 

SLA Goal Ratio

✅

✅

 

Email notifier

✅

✅

 

Slack notifier

✅

✅

 

Fire an event

✅

❌

 

Recalculate SLA data

 

Recalculation 

✅

✅

 

Where is my SLA?

Where is my SLA?

✅

✅

 

SLA Panel

 

Time to SLA Panel

✅

✅*

The SLA Panel doesn't show a live countdown in the Cloud version.

SLA Panel Glance

❌

✅

 

TTS Custom Fields

 

Time to SLA Custom field

✅

❌

 

SLA Dates Custom Field

✅

✅*

On Cloud, only SLA Target Date is available for the time being.

SLA Overview Custom Field

✅

❌

 

SLA Indicator Custom Field

✅

❌

 

SLA Overdue Custom Field

✅

❌

 

Linked issue SLAs

✅*

✅

Linked issue SLAs are only available for the Time to SLA custom field for Server/DC instances. On Cloud, the linked issues are shown only as SLA panels.

Customer Portal SLAs

✅

✅

 

Reports

 

SLA Summary Report

❌

✅

 

SLA Details Report

✅

✅

 

SLA Durations Report

❌

✅

 

SLA Status Report

❌

✅

 

Gadgets

 

Periodic Met vs Exceeded SLA Gadget

✅

✅*

*All other gadgets are currently on the roadmap for Cloud version.

Periodic Met vs Exceeded Issue Gadget

✅

❌

 

SLA Status Pie Chart Gadget

✅

❌

 

SLA Success/Fail Counts Chart Gadget

✅

❌

 

SLA Success/Fail Rates Chart Gadget

✅

❌

 

SLA Durations Chart Gadget

✅

❌

 

SLA Working Duration Analysis Chart Gadget

✅

❌

 

Searching

 

JQL Functions

✅

❌*

Due to the limitations of the Cloud API, JQL Functions are not available.

Search via custom fields

✅

❌*

Only SLA Target date-based searches through the issue navigator are available at this point.

Permissions

 

Permissions

✅

✅

 

Export & Import

 

Export & Import SLAs

✅

✅

 

Rest API

 

REST API

✅

✅

 

Advanced Settings

Integrity checker

✅

❌

 

License management

✅

❌

 

Scheduled tasks

✅

❌

 

Escalation services

✅

❌