Defining SLAs
This page is about Time to SLA for Jira On-Prem. Using Jira Cloud? Click the Cloud button above.
Time to SLA allows you to define and track an unlimited number of SLAs, helping you keep promises and improve customer satisfaction.
SLA Configurations Overview
On this page, you can add new SLA definitions, view and edit existing SLAs, manage all notifiers, clone, and delete SLAs.
SLAs – Click to access all of your SLAs.
ID – Displays the ID number of your SLA.
Name – Displays the name of your SLA.
Project – Displays the project name of your SLA.
Start – Displays the Start conditions of your SLA.
End – Displays the End conditions of your SLA.
Add New SLA Definition – Click to add a new SLA.
icon – Allows you to see the details of your SLA.
icon – Click to edit your SLA.
icon – Click to manage the notifications of your SLA.
icon – Enables you to clone an SLA.
icon – You can delete an SLA by clicking this. This process is irreversible.
Columns – Add or delete columns (Reset, Goals, Pause on, etc.), and change their order by dragging and dropping them on the table.
Hide disabled SLAs – Check the box to hide disabled SLAs.
Let’s zoom in and take a look at the and icons present inside some of the columns.
icon – Click to change the display order of your SLAs. This icon is present on the ID and Name columns. By default, Time to SLA lists SLAs alphabetically and from first to last. You can change this by sorting SLAs ascending or descending.
icon – You can search each column's content by entering a related value. For example, to find a specific SLA by its ID, you could simply go to the ID column, click the icon, and enter the ID of the SLA you’re searching for. Check out another filter example below:
Next Steps
After learning how to navigate the SLA Configurations page, it's now time to create an SLA. Let’s get started!