SLA Issue Actions
- Derya Özdemir
This page is about Time to SLA for Jira On-Prem. Using Jira Cloud? Click the Cloud button above.
Depending on your use case, you may want to perform issue-specific actions that won't require you to change the configuration for all of your SLAs. Time to SLA’s Issue Actions enables you to do just that.
Time to SLA Issue Actions Overview
You can access the Issue Actions menu from all of your SLAs. To locate it, go to any of your issues, and click the Time to SLA dropdown menu to reveal your options.
From the dropdown menu, you can select these actions:
SLA Report – With one click, you can create a report in the issue view. Here you can choose how to view the duration format when sorting your report, which JIRA fields and custom fields to include in the report, and how to filter the report's results by SLA Status.
Reset SLA – Click to reset the issue at a time of your choosing. This operates differently from the Reset SLA condition, and the reset options you select here won't affect the SLA configurations you selected beforehand.
Undo Reset SLA – Click to undo the reset action. This won’t affect the SLA Reset conditions you may have selected on the SLA configurations page.
Where is my SLA? – This handy action allows you to see the reason why you’re not seeing the SLA Panel on your issues.
Regenerate SLA data – This allows you to recalculate the SLA data for the issue you’re having trouble with without going to the Recalculation page.
Mute SLA – Click to mute email notifications set by the SLA notifier. You can mute notifications by selecting issues, SLAs, or both.
Important:
All of these actions are issue-specific! Using them won’t affect any other issues or their SLAs. The only exception to this rule is the Mute SLA action; however, for that to apply to other SLAs, you’ll need to make that selection on the configurations screen.
Next Steps
Now that you’ve learned the possibilities of the Issue Actions, let’s explore how you can use each one of them.