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Unable to save a template while using Delegated Project Creator for Jira

Unable to save a template while using Delegated Project Creator for Jira

Owned by Camilo Galleguillos
Nov 21, 2022

Problem statement

In the Project Templates screen, the Name entered is not being saved as expected on clicking the + icon while creating a Project Template.

Error message 

The problem persists inspite of switching the system into safe mode and the following error message is displayed:

batch.js?locale=de-DE:180 Failed to run init function: Cannot read property 'answers' of undefined ƒ ()

{

wittified.communicator.answers.load('com.wittified.jira.project-creator', AJS.$('.wittified-communicator-question'), '/projecttemplates/1.0');

} TypeError: Cannot read property 'answers' of undefined

at wittifiedCPAdminCreateTemplate!default.jspa:553

at batch.js?locale=de-DE:276 TypeError: Cannot read property 'answers' of undefined

at /secure/wittifiedCPAdminCreateTemplate!default.jspa:553:32

at /s/4a0101a7d7692c649aeb7559f72e668b-CDN/-c7fb5n/802003/6411e0087192541a09d88223fb51a6a0/2215ce00ef54a85f6638f0246e6582bf//download/contextbatch/js/super/batch.js?locale=de-DE:276:488


Log entries 

2019-07-16 14:56:37,718 http-nio-8080-exec-8 WARN username 896x6955x1 optq08 78.35.46.106 /secure/wittifiedCPAdminCreateTemplate!default.jspa [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.NullPointerException - null'.
2019-07-16 14:56:46,913 http-nio-8080-exec-8 ERROR anonymous 896x6980x1 optq08 78.35.46.106 /rest/projecttemplates/1.0/new-template/template/ [c.a.plugin.servlet.DefaultServletModuleManager] Unable to create new reference LazyLoadedFilterReference{descriptor=tge.cloud:servletFilter (null), filterConfig=ApplicationFilterConfig[name=filter-plugin-dispatcher-after-encoding-request, filterClass=com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter]}
io.atlassian.util.concurrent.LazyReference$InitializationException: io.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
   at io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:156)
   at io.atlassian.util.concurrent.LazyReference.get(LazyReference.java:116)
   at com.atlassian.plugin.servlet.DefaultServletModuleManager.getInstance(DefaultServletModuleManager.java:430)
   at com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilter(DefaultServletModuleManager.java:423)
   at com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilters(DefaultServletModuleManager.java:288)
   ... 20 filtered
2019-07-16 14:56:46,917 http-nio-8080-exec-8 ERROR username 896x6980x1 optq08 78.35.46.106 /rest/projecttemplates/1.0/new-template/template/ [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null
java.lang.NullPointerException
   at net.java.ao.EntityManager.create(EntityManager.java:375)

Environment

ApplicationJira
VersionJira Software 8.2.3
App Version3.0
Database TypeMySql

Cause

In a scenario where the sql_mode does not accept any value other than zero, user cannot create templates.

Solution

  1. Log into the respective database server as a root user.
  2. Go to the file: /etc/my.cnf to edit it.
  3. Update the my.cnf file by commenting out the following parameter sql_mode = NO_AUTO_VALUE_ON_ZERO.
    Please note that # is used to comment.

  • If you still face the same issue and the my.cnf file changes are not reflected, restart the Jira instance once.
  • Test this scenario on a non-production environment before implementing on the production environment.

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