How to retrieve debug logs for Appfire apps in Jira

Owned by Camilo Galleguillos
Last updated: Jan 24, 2024 by Sudhir Kv
1 min read

This article explains how to get debug logs for the following Appfire apps in Jira.

  • Delegated Project Creator for Jira
  • Announcer for Jira
  • Delegated Project Admin Pro for Jira
  • Delegated Group Management in Jira

Instructions

  1. Log into your Jira instance as Jira administrator and navigate to (Cog Wheel) > System > Logging and Profiling page.
  2. In the Default Loggers section, click the Configure link:

  3. Add Package name as com.wittified, select Logging Level as DEBUG and click Add to apply the changes.

    The added package can be seen under the Package name:

  4. Perform the action that is causing the issue again.
  5. Generate a support zip file and share/save it as required.

Generating a support zip file

  1. Log into a Jira instance as administrator and navigate to (Cog Wheel) > System > Troubleshooting and support tools.

  2. Select Create support zip and click Create zip.
  3. Once the support zip is generated, click Download zip: