How to capture JavaScript console logs for Jira apps

This article explains how to get JavaScript console logs. These logs help understand why a Wittified app encounters an issue, say when data is loaded or due to any app settings, in a Jira page.  


  1. Open the Chrome browser (recommended), log in to Jira, and access the concerned page. 
  2. Depending on the operating system used, choose the appropriate option as follows:
    1. In Mac, select View > Developer > JavaScript Console from the Chrome menu bar.
    2. In Windows, press the F12 key to open the Developer Tools panel.
  3. Select Network Disable Cache to prevent caching of resources for this specific page in the Developer Tools panel as shown:

  4. Next, select the Console tab and click the gear icon on the right to see the available settings.

  5. Select the Preserve log and Log XMLHttpRequests options, and click the Clear console button() to clear out any existing logs from the console.

  6. Now, reproduce the issue that you are initially experienced with the console still open.
  7. Right-click anywhere in the console area, select Save as to save the log file to your computer, and share it with the Support team.