Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com

Insufficient JIRA Permissions in BigPicture/BigGantt

If you see the following message whilst trying to access either BigGantt or BigPicture for Jira Cloud, follow the steps described in this article.

Steps:

  1. Go to Settings –> System –> Global permissions

  2. Scroll down to the 'Grant Permission' section wherein you need to select 'atlassian-addons-admin' Group. 

    Global-Permissions-Jira.png

     

  3. Steps:

    1. From the "Grant" drop-down select - Browse users and groups.

    2. From the "Group" drop-down select - atlassian-addons-admin.

    3. Click the "Add" button below.  

    Repeat for Share dashboards and filters.


    You can see that the permissions above have been updated.

     

  4. If the "BigGantt/BigPicture needs access!" message still appears, reinstall the plugin (go to Apps drop-down at the top > Manage your apps).


    If by any chance the problem still occurs on your end do not hesitate to reach out to our support team via the ServiceDesk.