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Performance

(tick) We've upgraded our support portal!

As of April 7th, 2025, all support requests are handled in our unified portal.
While ticket IDs have changed, previous links remain functional, and messages are updated.
Please submit new requests through this portal.

Performance

Owned by Anna Ciepłota
Last updated: Apr 07, 2025

If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our Support Team to that ticket. 

If you contact our Support Team via our portal or e-mail for the first time, please remember to attach the required information to the request. Below, you can find a list of potential performance problems and information on data necessary to collect before contacting our Support Team. 

  1. Some of BigPicture's functions are slow.

  2. Whole Jira or BigPicture is slow.



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