Support for Atlassian Server Products (and apps like BigPicture) has ended in February 2024.
Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com
High memory usage is observed
In case of contacting our Support Team via our portal or e-mail for the first time, please remember to:
Describe a problem in detail.
Collect the required data (described below) and attach it to the request.
Provide an exact timestamp when a problem occurred.
If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our Support Team to that ticket.
Problem:
A database administrator observes high memory usage or OutOfMemory errors in logs.
Required data to collect and send to the Support Team:
Heap dump - the size of such a file is large, so you need to compress a file. Our Support Team will provide you with a link to Dropbox where you can upload a compressed file.