Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email

High memory usage is observed

In case of contacting our Support Team via our portal or e-mail for the first time, please remember to:

  • Describe a problem in detail.

  • Collect the required data (described below) and attach it to the request.

  • Provide an exact timestamp when a problem occurred.

If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our Support Team to that ticket. 


A database administrator observes high memory usage or OutOfMemory errors in logs. 

Required data to collect and send to the Support Team:

  • Heap dump - the size of such a file is large, so you need to compress a file. Our Support Team will provide you with a link to Dropbox where you can upload a compressed file.