Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com

Some of BigPicture's functions are slow

In case of contacting our Support Team via our portal or e-mail for the first time, please remember to:

  • Describe a problem in detail.

  • Collect the required data (described below) and attach it to the request.

  • Provide an exact timestamp when a problem occurred. 

If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our Support Team to that ticket. 

Problem

You notice that some of BigPicture's functions run slowly or BigPicture is slow only for specific users.

Required data to collect and send to the Support Team