Some of BigPicture's functions are slow

In case of contacting our Support Team via our portal or e-mail for the first time, please remember to:

• Describe a problem in detail.

• Collect the required data (described below) and attach it to the request.

• Provide an exact timestamp when a problem occurred. 

Problem

You notice that some of BigPicture's functions run slowly or BigPicture is slow only for specific users.

Required data to collect and send to the Support Team

• Front-end profiling ("Taking Performance Profile" section)

• Front-end HAR files ("Network Analysis" section)

• Fine-grained logs