Scope Misconfiguration - Corrupted Scope

Causes of Scope Misconfiguration

The error appears when the current Scope Definition of a Box can't be implemented because:

• A scope element (Jira project, filter, board) ceased to exist - JQL used to define Box scope leads to a deleted item.

• A project included in the Box scope has been archived.

• A Scope Owner lacks permission to access at least one of the scope elements.

• A Scope Owner is no longer active (the user account in the connected tool has been disabled).

This error can occur when:

1. Some permissions/settings have been changed in the external tool - the scope used to function properly, but now it is corrupted. For example, the Scope Owner user account has been disabled in Jira.

2. A scope element (Jira project, filter, board) has been deleted. Tasks from a deleted project are no longer displayed in modules. When you go to the Scope Definition, the problem will be indicated in red.

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3. You are trying to define the scope of a Box - in such a case, if there are any problems, after clicking "Save," you will immediately see the message informing you that the scope has not been properly configured.

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4. The user adds to a Box a new task (Jira issue) that the Scope Owner can't access (keep in mind, when you create a new task, for example, directly in Gantt, you always have to make sure the item will be created in the correct Jira project).

5. There are missing permissions in team-managed projects. No access to Jira Cloud issues with role-restricted permissions (this option is available for team-managed projects in Jira Clouds).

   If you decide to restrict an issue for specific roles, BigPicture will not be able to access such issues and you will see them as "No access" items in the App. 

   This situation happens because it is impossible to add an add-on to any project role (including Big Picture). We encourage you to vote for the issue we reported to Atlassian describing this inconvenience.

6. There are missing permissions on the issue security level (company-managed projects in Jira Cloud). 
   The warnings appear when trying to move tasks on the Gantt module (BigPicture is trying to change the "Start date" and "End date" fields).

   You can have trouble accessing specific issues in BigPicture as you will see "No access" items in scope.

   You can experience this situation because single tasks might have a security level set. If the lock icon is red, the settings are active. 

   It is recommended to make sure that proper permissions for add-ons are granted to a particular Issue Security Level: The "atlassian-addons-project-access" Project Role has to be added to the Security Level you are using.

Automatic Rules Check

Every Box has a scope - it contains a collection of tasks from connected tools such as Jira and Trello. Box scope can be found in Box configuration under Tasks > Scope definition. To fix the problem, go to the Scope definition of a Box and verify the Automatic rules. Make sure that no invalid JQL has been used and that all added Boards, Filters, and Projects still exist.

You can click the "Scope Settings" button to go directly to the Scope Definition.

When you go to the Scope Definition, the problem will be indicated in red.

If the incorrect Box Scope does not allow you to load the Box/Program, you can access the Box configuration from the Overview by clicking on the '…' on the right side.

Scope Owner Check

A Box can only contain items the Scope Owner can access (viewing access is sufficient). If you try to add items the Scope Owner doesn't have access to, you won't be able to successfully save the scope. 

A Scope Owner doesn't have to be an actual user added to the Box in any capacity (doesn't have to be a Box Admin, Editor, or Viewer). Permissions of the Scope Owner user account (within the external tool) are the basis for the sync of tasks. Tasks will be pulled into the scope of a Box only if the Scope Owner can access them (at least as a viewer). For example, Angela is the Scope Owner in the BigPicture demo (Jira server instance name) and selected the PI Planning project as the scope of the "PI Planning (Smart house project)" Box. If there are tasks that Angela is not allowed to view in that project, those tasks can't be added to the scope of the Box.