Connected integration instance is not operational

If you can see this message, there is a communication problem with the connected integration instance.

Open

As a result, tasks from this platform will not be displayed to prevent them from being modified locally.
The above situation may be due to the following:

1. Instance connection issues (your Jira/Trello can't connect)

   • Can't add new integration → incorrect authorization data (e-mail address, organization name, access token, etc).

   • The default user has been removed from the connected integration instance or has lost permission in the connected integration.

   • There are prolonged and persistent problems with the connection to the integration instance.

   • The administrator has manually deactivated the integration instance.

2. Synchronization issues (synchronization cannot happen for reasons related to the scope definition of a Box - something no longer exists OR permissions lost):

   • Scope element removed or permissions changed (e.g., a Jira project was in the scope of a Box. A Jira project has been removed. The Box will try to synchronize with Jira but will fail) 

   • Scope owner doesn't exist or has lost permissions 

The solutions to the above problems are described in this article: Connection warnings for integrations.