Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email

Third party cookies - the App doesn't load

Third-party cookies are necessary for the App to load properly. has to be whitelisted in the browser.

If the App doesn't load (even though your Jira instance works), check your browser settings to ensure softwareplant third-party cookies are enabled. 

Google Chrome

  1. Go to browser settings 

  2. Select Privacy and security (on the left)

  3. Go to Cookies and other site data section

  4. You can either

    1. allow all cookies or

    2. block third party cookies and selectively allow softwareplant cookies

      1. Add either [*.] or to sites that can always use cookies:

      2. OR add your cloud instance and check the Including third-party cookies on this site (warning: as you use the website, this will allow all third-party cookies, not just softwareplant)

Mozilla Firefox

  1. Go to browser settings 

  2. Select Privacy and security (on the left)

  3. Scroll down to the Cookies and Site Data section

  4. Click Manage Exceptions... button

  5. Add and Allow.


  6. Save Changes


Official Apple information with instructions for different OS versions can be found here.

  1. Go to Safari > Preferences and select 'Privacy'

    1. Disable Cookies and website data by selecting 'Block all cookies'.

    2. Go to Manage Website Data and click 'Remove All'

  2. Go to Safari > Preferences, select 'Extensions', and ensure all extensions are turned off.

  3. Go to Safari > Clear History, select 'All History', and confirm by clicking 'Clear History'

  4. Restart Safari (CMD + Q).

After successful completion, your 'Cookies and website data' section should look like this:

For more information, see:

Microsoft Edge

  1. Go to browser Settings 

  2. Select Cookies and Site Preferences (on the left)

  3. Manage and delete cookies and site data

  4. Allow (Add)

  5. has to be whitelisted in the browser

    1. add a site to the list


    2. OR add your cloud instance and check the "Include third-party cookies on this site" box.