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Third party cookies - the App doesn't load

Owned by Anna Ciepłota
Last updated: Feb 07, 2024 by Piotr Koszela
3 min read

Third-party cookies are necessary for the App to load properly. 

http://cloud.softwareplant.com/ has to be whitelisted in the browser.

If the App doesn't load (even though your Jira instance works), check your browser settings to ensure softwareplant third-party cookies are enabled. 

Google Chrome

  1. Go to browser settings 

  2. Select Privacy and security (on the left)

  3. Go to Cookies and other site data section

  4. You can either

    1. allow all cookies or

    2. block third party cookies and selectively allow softwareplant cookies

      1. Add either [*.]softwareplant.com or http://cloud.softwareplant.com/ to sites that can always use cookies:

      2. OR add your cloud instance and check the Including third-party cookies on this site (warning: as you use the website, this will allow all third-party cookies, not just softwareplant)

Mozilla Firefox

  1. Go to browser settings 

  2. Select Privacy and security (on the left)

  3. Scroll down to the Cookies and Site Data section

  4. Click Manage Exceptions... button

  5. Add http://cloud.softwareplant.com/ and Allow.

     

  6. Save Changes

Safari

Official Apple information with instructions for different OS versions can be found here.

  1. Go to Safari > Preferences and select 'Privacy'

    1. Disable Cookies and website data by selecting 'Block all cookies'.

    2. Go to Manage Website Data and click 'Remove All'

  2. Go to Safari > Preferences, select 'Extensions', and ensure all extensions are turned off.

  3. Go to Safari > Clear History, select 'All History', and confirm by clicking 'Clear History'

  4. Restart Safari (CMD + Q).

After successful completion, your 'Cookies and website data' section should look like this:

For more information, see: https://support.apple.com/kb/ph19214

Microsoft Edge

  1. Go to browser Settings 

  2. Select Cookies and Site Preferences (on the left)

  3. Manage and delete cookies and site data

  4. Allow (Add)

  5. http://cloud.softwareplant.com/ has to be whitelisted in the browser

    1. add a site to the list

       

    2. OR add your cloud instance and check the "Include third-party cookies on this site" box.